Can I change my pledge from one Jollylook EYE to two or more?
Sure, to change your pledge amount, please visit the project page and click the blue “Manage” button that appears next to your pledge amount and then select “Change your pledge” on the following page.
Last updated: November 28, 2023 05:17
What type of film does the Jollylook EYE work with?
The Jollylook EYE works with Fujifilm’s Instax Mini film, which is readily available worldwide, and it comes in color or monochrome options.
Last updated: November 28, 2023 05:17
How much is the shipping fee?
The shipping fee will be charged after the campaign ends in the pledge manager. Depending on the weight of the order, it will be approx. $15 Worldwide.
Last updated: November 28, 2023 05:17
When do I give you my shipping information?
We will ask for your shipping details in a survey after the Kickstarter campaign ends. We may send out this survey closer to the shipping time rather than straight after the campaign.
Last updated: November 28, 2023 05:17
Is the Jollylook EYE only for use with a smartphone? Can it be used with a digital camera or a computer?
The Jollylook EYE can take photos from any bright screen, including computer/laptop screens.
Last updated: November 28, 2023 05:17
What is the estimated delivery date for the Jollylook EYE?
The first 1,500 Jollylook EYE printers will be ready for shipping by February 2024!
Last updated: November 28, 2023 05:17
What kind of guarantee are you offering on Jollylook?
Jollylook will complete this project and fulfill all rewards once it has been successfully funded. We guarantee to replace broken parts or units free of charge if everything goes as planned. Regular updates are provided to backers on the progress of the project and any delays or roadblocks that may affect delivery estimates. We will be open and honest with our backers throughout the project lifecycle.
Last updated: November 28, 2023 05:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.